What types of customization do you support? What are the customization options?

What we look for in partners: Clear business planning — A clear understanding of your target market, price positioning, and preliminary design direction Commitment to quality — Great products require the right investment. We work only with brands that respect quality Long-term partnership mindset — We value clients who want to build lasting relationships, not just one-off transactions Respect for intellectual property — We sign NDAs with clients and keep all designs strictly confidential  For partners who align with these values, we offer long-term support: Stable pricing and priority scheduling for repeat orders Shared quality records — so you can track consistency across time and batches Faster sampling for future projects — once your preferences are on file, the process speeds up A dedicated contact person — someone who knows your brand specs and preferences inside out

We work with two types of brands — established brands and serious emerging brands that have done their homework. One is established watch brands — they know exactly what they want and need reliable execution and quality assurance. The other is brands that have completed preliminary market research and design evaluation — whether it's a new collection from an established brand or a debut product from an emerging brand, as long as you have a clear view of your market and a solid idea of what you want, we can provide the right execution support. If your brand is at this stage — you have direction and you're ready to execute — we'd be glad to be your partner. If you're still in the early concept phase, we're happy to share some industry perspective to help you clarify your next steps. We believe great partnerships start with clear positioning and mutual trust.

You'll have a dedicated contact person throughout the entire process. We strive to maintain consistency — your contact person knows your brand, your products, and your preferences. If a change is absolutely necessary, we'll ensure a thorough handover and notify you in advance.

We offer a warranty of 12-24 months from the date of shipment. This includes: Warranty — Free repair or replacement for movement issues caused by manufacturing defects Test reports — Complete test reports included with every shipment Parts support — Free replacement parts for manufacturing defects during the warranty period Repair service — For non-warranty repairs, we provide a solution with cost estimates Technical consultation — Guidance on product use, maintenance, and care

We offer a warranty of 12-24 months from the date of shipment. This includes: Warranty — Free repair or replacement for movement issues caused by manufacturing defects Test reports — Complete test reports included with every shipment Parts support — Free replacement parts for manufacturing defects during the warranty period Repair service — For non-warranty repairs, we provide a solution with cost estimates Technical consultation — Guidance on product use, maintenance, and care Our principle is simple: what we're responsible for, we never deflect; what's beyond scope, we communicate honestly.

We believe the high-end mechanical watch market — driven by emotional value, collectibility, and craftsmanship — remains vibrant.